Refund Policy

Drafted in compliance with Consumer Protection Act, 2019

Consumer Protection (E-Commerce) Rules, 2020

Indian Contract Act, 1872

Food Safety and Standards Act, 2006

REFUND & CANCELLATION POLICY

Effective Date: 15 April 2026
Website: www.gallontrading.com

Legal Entity Name: Gallon Trading

Registered Office: 1A Kapur Mahal, Marine Drive, Mumbai 400020. Maharashtra, India

Email: info@gallontrading.com

1. Purpose and Scope

This Refund & Cancellation Policy (“Policy”) governs the cancellation, return, replacement, and refund of products purchased through www.gallontrading.com (“Website”).

This Policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on the Website, you acknowledge and agree to the terms of this Policy.

2. Nature of Products (Perishable Food Items)

The Company sells packaged imported pasta and related food products intended for human consumption.

Due to the consumable and hygienic nature of food products, returns are restricted to protect product integrity, food safety standards, and public health requirements under the Food Safety and Standards Act, 2006.

Products once delivered are not eligible for return except in cases expressly provided under this Policy.

3. Eligibility for Refund or Replacement

A customer may be eligible for a refund or replacement only under the following circumstances:

The product delivered is damaged at the time of delivery;
The wrong product has been delivered;
The product delivered is expired at the time of delivery;
An item is missing from the confirmed order.

The customer must notify the Company within 48 (forty-eight) hours from the time of delivery.

Failure to notify within this period may result in rejection of the claim.

4. Proof and Verification Requirements

To process any claim for refund or replacement, the customer must provide:

Order number;
Clear photographs and/or video of the product and outer packaging;
Description of the issue;
Images of batch number and expiry date (where relevant).

The Company reserves the right to verify the claim before approving any refund or replacement.

Claims without sufficient documentary proof may be rejected.

5. Non-Refundable and Non-Cancellable Situations

Refunds, returns, or replacements shall not be permitted in the following cases:

Incorrect or incomplete shipping address provided by the customer;
Delivery failure due to customer unavailability;
Minor external packaging dents that do not affect product quality;
Change of mind after delivery;
Opened, used, or partially consumed products (unless a manufacturing defect is established);
Improper storage or handling after delivery.

6. Order Cancellation

(a) Cancellation Before Dispatch

Orders may be cancelled prior to dispatch by contacting customer support immediately.

If the order has not been dispatched, a full refund shall be processed to the original mode of payment.

(b) Cancellation After Dispatch

Once the order has been dispatched, cancellation shall not be permitted.

7. Refund Process and Timelines

If a refund request is approved:

Refunds shall be processed within 5–10 business days from approval;
Refunds shall be credited to the original payment method;
In case of Cash on Delivery (COD), refunds shall be processed via bank transfer or UPI upon receipt of accurate bank details from the customer.

Actual credit timelines may vary depending on banking institutions or payment service providers.

8. Shipping Charges

Shipping charges are non-refundable unless the error occurred due to the Company.
In case of approved replacement due to Company error, reshipping costs shall be borne by the Company.

9. Damaged Shipments During Transit

If the outer packaging appears visibly damaged at the time of delivery:

The customer should take clear photographs before opening the package;
The customer should immediately notify the Company;
If the damage appears severe, the customer may refuse delivery and inform the Company promptly.

Failure to document visible damage at the time of delivery may affect eligibility for claims.

10. Grievance Redressal Mechanism

In accordance with the Consumer Protection Act, 2019 and E-Commerce Rules, 2020, customers may contact the designated Grievance Officer:
Email: info@gallontrading.com

All complaints shall be acknowledged within 48 hours and resolved within the time prescribed under applicable Indian law.

11. Force Majeure (Act of God)

The Company shall not be liable for any failure, delay, interruption, cancellation, or inability to perform its obligations under this Policy where such failure or delay arises due to events beyond its reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

Acts of God;
Natural disasters such as earthquakes, floods, cyclones, storms, lightning, or fire;
Epidemics or pandemics;
War, invasion, civil unrest, riots, or terrorist acts;
Government restrictions, lockdowns, regulatory actions, or embargoes;
Strikes, labor disputes, or industrial disturbances;
Supply chain disruptions affecting imported goods;
Transportation interruptions;
Power failures, internet outages, or system failures;
Any other event beyond the reasonable control of the Company.

In the event of a Force Majeure Event:

The Company’s obligations shall be suspended for the duration of such event;
The Company shall not be liable for any losses, damages, penalties, or claims arising directly or indirectly from such event;
The Company shall make reasonable efforts to resume performance as soon as practicable;
Nothing herein shall require the Company to settle any labor dispute on terms it deems unfavorable.

12. Contact for Refund and Cancellation Requests

For any refund, replacement, or cancellation requests, please contact:

📧 Email: info@gallontrading.com

🕒 Support Hours: Monday-Friday