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Shipping policy

1. Overview

This Shipping Policy governs the shipment and delivery of products purchased from our website within India. By placing an order, you agree to the terms set out herein.

We are committed to delivering your imported pasta products in a timely, safe, and efficient manner.

 

2. Serviceable Locations

We currently ship across India. Delivery availability may vary depending on courier partner coverage and local logistics constraints.

 

3. Order Processing & Dispatch Timeline

  • All orders are processed and dispatched within 5–7 working days from the date of order confirmation.

  • Orders are processed only on business days (Monday to Friday), excluding public holidays.

  • In case of high order volumes, there may be slight delays. Customers will be notified accordingly.

 

4. Delivery Timeline

  • Once dispatched, delivery timelines typically range between 2–7 working days, depending on the destination.

  • Remote or non-serviceable areas may require additional time.

 

5. Shipping Charges

  • Shipping charges (if any), taxes, and estimated delivery timelines will be clearly displayed at checkout in compliance with the Consumer Protection (E-Commerce) Rules, 2020, which require transparent disclosure of total costs and timelines. (Law4u)

 

6. Packaging & Handling

All imported pasta products are packed using industry-standard packaging to ensure freshness and protection during transit.

 

7. Order Tracking

Once your order is dispatched, tracking details will be shared via email/SMS to enable real-time tracking of your shipment.

 

8. Delays & Service Interruptions

While we strive to meet estimated timelines, delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Courier service disruptions

  • Regulatory or customs delays (for imported goods logistics)

  • Unforeseen logistical challenges

 

9. Force Majeure (Act of God)

We shall not be held liable for any delay or failure to perform our obligations under this policy if such delay or failure arises from events beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, storms, pandemics)

  • Acts of God

  • War, civil unrest, or government restrictions

  • Strikes, lockouts, or labor disputes

  • Transportation or supply chain disruptions

In such cases, delivery timelines may be extended without liability.

 

10. Strikes & Natural Disruptions Clause

Deliveries may be delayed due to strikes, bandh actions, extreme weather conditions, or other natural or man-made disruptions affecting logistics networks. We shall make reasonable efforts to resume deliveries at the earliest possible time once normal operations are restored.

 

11. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept delivery

the order may be returned to us. Re-shipping may incur additional charges.

 

12. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered with, please refuse delivery or record evidence at the time of receipt.

  • Contact our customer support within 24 hours for assistance.

 

13. Compliance with Indian Laws

This policy is governed by applicable Indian laws, including but not limited to:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Applicable GST and taxation laws

 

14. Contact Information

For any shipping-related queries, please contact:
Email: info@gallontrading.com
Customer Support Hours: Monday-Friday 9am-5pm

 

15. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting on this page.

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